Terms & Conditions

1. Acceptance of Terms

By downloading, installing, accessing, or using the Mall Drop application ("App"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you must not use the App.

These Terms constitute a legally binding agreement between you ("User", "you", or "your") and Mall Drop ("we", "us", or "our"). We reserve the right to modify these Terms at any time. Changes will be effective upon posting within the App, and your continued use constitutes acceptance of the modified Terms.

2. Eligibility

• You must be at least 18 years of age to create an account and use Mall Drop.
• You must provide accurate, current, and complete registration information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You may not create more than one account per person.
• We reserve the right to suspend or terminate accounts that violate these Terms.

3. User Roles and Responsibilities

3.1 Buyers

• You agree to provide accurate delivery addresses and contact information for orders.
• You are responsible for reviewing product details, including prices and descriptions, before purchasing.
• Payments are processed securely through Yoco (card payments) and Ozow (bank transfers). By completing a purchase, you authorise the charge to your selected payment method. Biometric or PIN verification is required before payment confirmation.
• You agree to accept delivery of ordered items at the specified address or make alternative arrangements.
• Reviews and ratings must be honest, accurate, and based on genuine purchase experiences.

3.2 Vendors

• You must submit a vendor application with accurate business information. Both formal and informal business registrations are accepted.
• All stores and product listings are subject to approval by Mall Drop administrators before going live.
• You are solely responsible for the accuracy of product listings, including descriptions, images, pricing, and stock availability.
• You must fulfil orders promptly and maintain accurate inventory levels.
• You agree to comply with all applicable laws regarding the sale of goods, including consumer protection regulations.
• Mall Drop is not liable for the quality, safety, or legality of products listed by vendors.
• Payouts are processed 14 days after order delivery, subject to order completion and any applicable dispute resolution periods. Expected payout dates are visible in the vendor dashboard.

3.3 Couriers

• You must accurately represent your ability to make deliveries when toggling your online status.
• Once a delivery is accepted, you are responsible for completing it in a timely manner.
• You must enable location sharing while on active deliveries to allow real-time tracking by buyers.
• You are responsible for the safe handling of packages from pickup to delivery.
• Courier payouts are processed based on completed deliveries and our current payout schedule.

3.4 All Users

• You must not use the App for any unlawful purpose or in violation of any applicable local, national, or international laws.
• You must not attempt to gain unauthorised access to other accounts, the App's systems, or databases.
• You must not upload malicious content, spam, or any material that infringes on intellectual property rights.
• You must treat other users with respect and refrain from harassment, abuse, or discriminatory conduct.

4. Accounts and Security

• You are responsible for all activity that occurs under your account.
• You must keep your login credentials, PIN, and biometric enrolment secure and confidential.
• You must notify us immediately if you suspect unauthorised access to your account.
• Sessions automatically expire after 30 minutes of inactivity for your security.
• We reserve the right to suspend or permanently close accounts that are inactive for extended periods or that violate these Terms.

5. Orders, Payments, and Refunds

5.1 Orders

• An order is confirmed once payment is successfully processed through Yoco or Ozow.
• Order details, including items, quantities, delivery address, and total cost, are final once confirmed.
• Vendors are responsible for fulfilling confirmed orders. Mall Drop acts as a marketplace platform and is not a party to the transaction between buyer and vendor.

5.2 Payments

• Card payments are processed through Yoco, a licensed South African payment gateway. Bank transfers and vendor payouts are processed through Ozow.
• We accept the payment methods made available through our payment providers at the time of checkout.
• All prices displayed in the App are in South African Rand (ZAR) unless otherwise stated.
• Mall Drop does not store your banking or card details directly. All payment data is handled by Yoco and Ozow in compliance with applicable security standards.

5.3 Refunds and Returns

• Refund requests are handled through the App's Return Merchandise Authorisation (RMA) system.
• Buyers may request a return or refund within the timeframe specified for the product category.
• Refunds are processed back to the original payment method through the relevant payment provider (Yoco or Ozow).
• Mall Drop reserves the right to mediate disputes between buyers and vendors. Our decision in dispute resolution is final.

6. Shipping and Delivery

• Delivery options and quotes are provided by ShipLogic (domestic) and Easyship (international).
• Delivery times are estimates and may vary based on location, availability, and external factors.
• Mall Drop is not responsible for delays caused by shipping providers, customs, or force majeure events.
• Buyers must ensure someone is available to receive deliveries at the specified address.
• Risk of loss or damage transfers to the buyer upon delivery to the specified address.

7. Content and Intellectual Property

7.1 Your Content

• You retain ownership of content you upload (product images, reviews, store assets).
• By uploading content to Mall Drop, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, and distribute that content within the App and for marketing purposes.
• You represent that you own or have the right to use any content you upload and that it does not infringe on any third party's intellectual property rights.

7.2 Our Content

• The Mall Drop name, logo, design, layout, and all proprietary content are owned by Mall Drop and protected by intellectual property laws.
• You may not copy, modify, distribute, or reverse-engineer any part of the App without our written consent.

8. Reviews and Ratings

• Reviews must be based on genuine interactions with the product or store being reviewed.
• Reviews must not contain defamatory, obscene, threatening, or discriminatory language.
• We reserve the right to remove reviews that violate these Terms or our community guidelines.
• Vendors may not incentivise, coerce, or manipulate buyers to leave positive reviews.
• Fake reviews or rating manipulation may result in account suspension or termination.

9. Prohibited Activities

The following activities are strictly prohibited on Mall Drop:

• Selling counterfeit, stolen, illegal, or prohibited goods.
• Creating fake accounts or impersonating another person or entity.
• Manipulating prices, ratings, or reviews.
• Using automated bots, scrapers, or tools to interact with the App.
• Attempting to bypass security measures, authentication, or access controls.
• Engaging in money laundering, fraud, or any financial crime.
• Harassing, threatening, or abusing other users.
• Uploading malware, viruses, or any harmful code.
• Circumventing the payment system to conduct off-platform transactions.

10. Dispute Resolution

• Disputes between buyers and vendors should first be addressed through the App's built-in dispute system.
• Mall Drop may act as a mediator but is not obligated to resolve disputes between users.
• If the in-app dispute process does not reach a satisfactory resolution, users may escalate through our support ticket system.
• Mall Drop's final decision on any dispute is binding on all parties involved.
• For disputes with Mall Drop directly, the laws of the Republic of South Africa shall govern, and the courts of South Africa shall have exclusive jurisdiction.

11. Limitation of Liability

• Mall Drop operates as a marketplace platform connecting buyers, vendors, and couriers. We are not a party to transactions between these groups.
• We do not guarantee the quality, safety, legality, or availability of products listed by vendors.
• We are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the App.
• Our total liability to you for any claim arising from these Terms shall not exceed the amount you paid to Mall Drop in platform fees during the 12 months preceding the claim.
• We are not responsible for service interruptions, data loss, or errors caused by third-party service providers (Yoco, Ozow, ShipLogic, Easyship, Supabase, Google Maps).

12. Indemnification

You agree to indemnify and hold harmless Mall Drop, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of:

• Your use of the App or violation of these Terms.
• Your content, products, or services offered through the App.
• Your violation of any applicable laws or third-party rights.
• Any dispute between you and another user of the App.

13. Termination

• You may delete your account at any time through the App settings or by contacting support.
• We may suspend or terminate your account at any time for violation of these Terms, with or without prior notice.
• Upon termination, your right to use the App ceases immediately.
• Vendors with pending orders must complete fulfilment before account closure, or those orders will be cancelled and refunded.
• Provisions regarding intellectual property, limitation of liability, indemnification, and dispute resolution survive termination.

14. Modifications to the App

We reserve the right to modify, suspend, or discontinue any part of the App at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of the App or its features.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Information

For questions about these Terms and Conditions, please contact us: